Shipping Policy – Sowears

SHIPPING POLICY

At Sowears, we aim to process and deliver orders efficiently and transparently. Please review this Shipping Policy carefully before placing an order.

ORDER PROCESSING

Orders are processed within 24–72 business hours after confirmation.
Orders placed on Sundays or public holidays are processed on the next business day.
Processing times may be extended during sales events, promotions, or peak periods.

DOMESTIC SHIPPING (PAKISTAN)

Estimated delivery time: 2–5 business days.
Delivery timelines may vary depending on location, weather conditions, or courier service disruptions.

INTERNATIONAL SHIPPING

Estimated delivery time: 7–14 business days depending on destination.
Delivery times are estimates and may vary due to customs clearance, local courier handling, or other external factors.

SHIPPING CHARGES

Shipping charges are calculated at checkout based on destination country, package weight, and applicable shipping method.

COURIER SELECTION

Courier service selection is primarily managed by Sowears.
Customers may request a preferred courier service; however, such requests are not guaranteed and will be accommodated only where operationally feasible.
The final courier selection remains at Sowears’ discretion.

MODE OF SHIPPING (COUNTRY-SPECIFIC)

In select countries, customers may be offered a choice of shipping mode.
Selecting a shipping mode does not guarantee a specific courier service.

CUSTOMS, DUTIES & TAXES

International shipments may be subject to customs duties, taxes, or import charges imposed by the destination country.
These charges are the sole responsibility of the customer.
Refusal to pay customs charges may result in shipment return or abandonment, and shipping fees will not be refunded.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address.
Sowears is not responsible for delivery issues arising from incorrect or incomplete address details.

ORDER TRACKING

Tracking details are shared once the order is dispatched.
Tracking updates may take up to 96 hours to reflect.

DELIVERY ATTEMPTS & FAILED DELIVERIES

If delivery fails due to an incorrect address, unreachable recipient, or refusal to accept delivery, shipping charges are non-refundable.

DELAYS BEYOND OUR CONTROL

Sowears is not responsible for delays caused by customs processes, weather conditions, government regulations, or courier disruptions.

DAMAGED OR LOST SHIPMENTS

If an order arrives damaged, customers must notify Sowears within 48 hours of delivery and provide clear photographic and video evidence.
Claims reported after this timeframe may not be accepted.
Lost shipments will be investigated with the courier before resolution.

POLICY ACCEPTANCE

By placing an order, customers confirm that they have read, understood, and agreed to this Shipping Policy.