↩️ Return & Exchange
↩️ Return & Exchange
We offer size and product exchanges! Please read the details below for a smooth process.
Defective / Damaged / Incorrect Item?
If you receive a defective, damaged, or incorrect item, please email orders@sowears.net within 2 days of delivery with a clear unboxing video showing the sealed package, complete unboxing, and item condition, along with clear pictures of the issue.
Once verified, we will offer a refund or exchange, as you prefer.
Exchange Conditions
- Exchange requests must be made within 7 days of delivery for Pakistan orders.
- One-time exchange only.
- For non-sale items, exchange is allowed for the same or higher-value product. Any price difference must be paid by the customer.
- Items must be unused, odorless, with tags intact, in original packaging, and include all additional items such as belts or accessories.
- Change-of-mind returns and cash refunds are not available for non-defective Pakistan orders.
- The complete exchange process may take 15–20 days.
Sale Items
Sale items may be exchanged for size only while the applicable sale or promotion is active, subject to availability of the required size in the same article.
Once the sale ends, sale items are not eligible for exchange. In exceptional cases, Sowears may approve a size exchange at its sole discretion, subject to availability. If approved after the sale has ended, the exchange will be processed at the current applicable price, and any price difference must be paid by the customer.
Verified defective, damaged, or incorrect-item claims are handled separately.
Pakistan Exchanges
Karachi:
Email orders@sowears.net with your order number and reason for exchange. Once approved, our team will arrange the pickup and share the exchange instructions.
Other Cities:
Email orders@sowears.net with your order number and reason for exchange. Once approved, we will provide the return address. Please send the item back in its original packaging, tagged and unused, with your ORDER NUMBER, NAME, and CONTACT NUMBER clearly mentioned on the parcel.
International Exchanges & Approved Returns
International exchange requests must be made within 5 days of receiving the item.
- Customers are responsible for return and reshipping costs for exchanges.
- International online purchases cannot be exchanged in stores.
- In exceptional change-of-mind cases, Sowears may approve a return for refund at its discretion.
- Approved change-of-mind refunds are subject to an 8% processing fee.
- Return shipping charges are the customer’s responsibility.
For complete details, including cancellation, customs, refunds, and payment disputes, please refer to our Refund Policy.