↩️ Return & Exchange

↩️ Return & Exchange

We do size exchanges! Please read the details below for a smooth process.

Defective item?
If you receive a defective or damaged item, please email us at orders@sowears.net within 2 days of delivery with a clear unboxing video (showing the sealed package before opening, the full unboxing process without cuts, and the item’s condition) along with pictures of the defect. Once verified, we will offer a refund or exchange, as you prefer. Customer satisfaction is our utmost priority 💕

Exchange Options for Pakistan Customers

Online Purchases:
Online orders can be exchanged both online and in-store, with valid proof of purchase.

Proof of Purchase:
This includes either the purchase receipt or the online order confirmation email.

Size Exchange Conditions

  • Exchange requests must be made within 7 days of delivery
  • No exchanges on sale items
  • One-time exchange only
  • Exchange is allowed for a product of the same value
    (no cash refunds or vouchers will be provided)
  • If the item was purchased on discount, the exchange will be done based on the same discounted amount. Any difference in price must be paid by the customer.
  • The item must be:
    • Unused
    • With tags intact
    • Odorless
    • With all additional items included (belts, accessories, etc.)

If these conditions are not met, the exchange request will not be approved and the item will be shipped back to the customer.

The complete return and exchange process may take 15–20 days.

For Size Exchange in Karachi

Please email orders@sowears.net mentioning the order number and the reason for exchange.
Our team will share a coupon code for exchange in reply.

For Size Exchange in Other Cities of Pakistan

Please email orders@sowears.net mentioning the order number and the reason for exchange.
Once approved, we will share the return address.

Kindly send the item back in the same packaging, tagged, and in unused condition.
Please clearly mention ORDER NUMBER, NAME, and CONTACT NUMBER on the parcel.

For Size Exchange of International Orders

If you need a different size, please contact our customer support team within 5 days of receiving the item.

Please note:

  • Customers are responsible for both return and reshipping costs
  • International online purchases cannot be exchanged in stores