Refund policy

Refund Policy

Defective item?
If you receive a defective or damaged item, please email us at orders@sowears.net with the unboxing video and clear pictures of the issue. Once verified, we will happily offer a refund or exchange, whichever you prefer. Your satisfaction truly matters to us 💕

Kindly report the issue to orders@sowears.net within 2 days of delivery, so we can assist you promptly.

DEFECTIVE / DAMAGED ITEM

Inspection:
We recommend inspecting your parcel immediately upon delivery to ensure everything is in order.

Reporting:
Any defect, damage, or incorrect item should be reported to orders@sowears.net within 2 days of delivery for timely resolution.

Unboxing Video:
To keep the process fair and transparent for everyone, a clear unboxing video is required for all claims. The video should show:

• The sealed package
• The complete unboxing process
• The item and its condition

This helps us verify the issue quickly and resolve it fairly.

Resolution:
Once the claim is verified, we will gladly process a refund or exchange in line with our policy.

ORDER CANCELLATION POLICY

Except for verified defective, damaged, or incorrect items and approved international returns, Sowears does not offer cash refunds or a money-back guarantee on purchased items.

Customers who make payments via Debit or Credit Card may request order cancellation within 12 hours of placing the order, provided the order has not yet been dispatched.

If the cancellation request is approved within this period, the paid amount will be issued as a coupon of equal value, valid for 60 days, which can be used for future purchases from Sowears.

Cancellation requests received after 12 hours may not be accommodated, even if the order has not yet been dispatched.

Once an order has been shipped, it cannot be cancelled, as it has already entered the fulfillment process.

Where a refund to the original payment method is approved for a non-defective return, an 8% processing fee will be deducted to cover payment gateway and transaction charges. This deduction does not apply to verified defective, damaged, or incorrect-item refunds, or where otherwise required by applicable law.

INTERNATIONAL ORDERS & CUSTOMS

International orders may be subject to customs duties, import taxes, or tariffs, which are set by the destination country and are the customer’s responsibility. Unfortunately, Sowears has no control over these charges.

If customs clearance is not completed on time, the parcel may be delayed, returned, or destroyed, and Sowears will not be responsible for any loss arising from customs-related issues.

If a customer refuses to pay customs duties, declines delivery, or requests a return of a parcel held at customs, all related charges (including customs duties, return shipping, and handling fees) will be deducted from any eligible refund.

Where an order has been correctly fulfilled and supporting shipping or customs evidence is available, Sowears reserves the right to contest any related payment dispute or chargeback and provide the relevant order, tracking, policy, and customer communication evidence to the payment provider.

EXCHANGE POLICY

For non-defective items, we generally offer exchange only and do not accept change-of-mind returns or cash refunds, except in approved international cases.

Items must be returned in:

• Original packaging
• Unused condition
• With tags intact

Delivery charges apply on all exchanges.

The complete return and exchange process may take 15–20 days.

If the item is sent back to our warehouse by the customer, return courier charges must be paid by the customer.

For exchange details, please refer to our Returns & Exchanges page.

↩️ Return & Exchange

We offer size and product exchanges! Please read the details below for a smooth process.

Defective / Damaged / Incorrect Item?
For defective, damaged, or incorrect items, please refer to the Defective / Damaged Item section above.

Exchange Options for Pakistan Customers

Online Purchases:
Online orders can be exchanged both online and in-store, with valid proof of purchase.

Proof of Purchase:
This includes either the purchase receipt or the online order confirmation email.

Exchange Conditions

• Exchange requests must be made within 7 days of delivery
  
• One-time exchange only
• For non-sale items, Exchange is allowed for the same or higher-value product. Any price difference must be paid by the customer.
  (no cash refunds or vouchers will be provided)
  
• The item must be:
• Unused
• With tags intact
• Odorless
• With all additional items included (belts, accessories, etc.)

If these conditions are not met, the exchange request will not be approved and the item will be shipped back to the customer.

The complete return and exchange process may take 15–20 days.

For Exchange in Karachi

Please email orders@sowears.net with your order number and reason for exchange.
Once approved, our team will arrange the pickup and share the exchange instructions.

For Exchange in Other Cities of Pakistan

Please email orders@sowears.net mentioning the order number and the reason for exchange.
Once approved, we will share the return address.

Kindly send the item back in the same packaging, tagged, and in unused condition.
Please clearly mention ORDER NUMBER, NAME, and CONTACT NUMBER on the parcel.

For International Exchanges & Approved Returns

If you would like to request an exchange or an exceptional change-of-mind return, please contact our customer support team within 5 days of receiving the item.

Please note:

• Customers are responsible for return and reshipping costs for exchanges.
• International online purchases cannot be exchanged in stores.
• In exceptional change-of-mind cases, Sowears may approve a return for refund at its discretion.
• If such a refund is approved, an 8% processing fee will be deducted from the refundable amount.
• Return shipping charges are the customer’s responsibility.
• Items must meet all applicable return conditions before any refund is processed.